Want to work in a friendly, team oriented organization with good benefits? disAbility Connections is the place for you! We are a Center for Independent Living that serves Jackson, Lenawee, and Hillsdale Counties. Through person-centered planning, our dedicated staff assist people with disabilities by providing resources and services promoting independence. We work hard toward creating a more inclusive community that recognizes the potential and attributes of all people. Using our programs for peer consultation, information & referral, community transition and youth transition we work closely with individuals to understand and address their needs and goals. Apply today to join our team!
Customer Relations & Information Specialist - Adrian, MI
disAbility CONNECTIONS, INC.
POSITION: Customer Relations and Information Specialist
SUPERVISOR: Outreach Director
Under the direct supervision of the Outreach Director, assure customers entering/calling disAbility Connections are handled professionally and efficiently. Determine customer needs, answer questions and directing to internal/external resources. Excellent customer service and welcoming atmosphere is maintained in the reception area.
QUALIFICATIONS AND REQUIREMENTS
1. Education and Training Required: Excellent oral and written communication skills. Associate degree in office related area or equivalent is necessary. Must have accurate typing and computer skills with proficiency in Microsoft Word, Excel, and database programs.
2. Work Experience Required: Experience working in reception or customer service is required. Experience working directly with individuals with disabilities is preferred. Personal experience with disability and/or knowledge of disability issues and the consumer/community-based IL philosophy is preferred. Must have an ability to relate effectively with a wide variety of people, including coworkers, customers, volunteers and agency representatives. Organizational skills with the ability to balance multiple tasks, prioritize work effectively and use judgment and discretion in decision-making. Commitment to, and ability for, continuous improvement and mastery of the relevant body of knowledge related to this position.